If we couldn't find a match with your information, then the information you entered does not match your sponsor’s list of eligible members. This can happen for a few reasons:
- You may not be on the list yet. Once you are eligible for benefits, it can take up to 45 days to be added to the list.
- Your sponsor has a different ZIP code for you. They may have an older ZIP code on file or maybe even the ZIP code at work.
- Your sponsor may have a different spelling for your name. They may have a shorter first name, maiden name, or have a space instead of a hyphen in your last name.
Please try to enroll again using different names and ZIP codes that your sponsor may have for you. Many members successfully enroll using an older ZIP code or a different spelling of their name.
If you have further trouble enrolling we will be happy to investigate! Please contact support with the following information and we will help you enroll:
- your first name
- your last name
- your date of birth
- your zip code
- your gender
- your employer, and how you heard about the program